# Refund Policy

Last updated: March 27, 2026

## Deposits & Payments

**Deposits:**
All appointments require a deposit to secure your booking. Deposits are applied to your service total at the time of your appointment.

**Deposit Amount:**
- PMU Services: $100 deposit
- Lash Services: $20 deposit
- Specialized Services: Varies by service

**Payment:**
Remaining balance is due at the time of service. We accept cash, credit cards, and debit cards.

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## Cancellation & Refund Policy

### With Proper Notice (24+ hours before appointment):
- Deposit can be transferred to a new appointment
- No penalty or fees
- Must reschedule within 6 months
- Deposit remains valid

### Late Cancellation (Less than 24 hours):
- **Deposit is forfeited** - no refund, no transfer
- New deposit required to rebook

### No-Show (Did not arrive for appointment):
- **Deposit is forfeited** - no refund, no transfer
- **No exceptions** - deposit is non-refundable for no-shows
- New deposit required for future booking

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## Refunds

**No Refunds On:**
- Completed services (all PMU and beauty services are final)
- Forfeited deposits (late cancellation or no-show)
- Touch-up sessions
- Products or services already rendered

**Refunds Considered For:**
- Service not performed due to our error or equipment failure
- Prepaid packages if we cannot complete the service
- Duplicate charges or billing errors

**Refund Process:**
If eligible for refund, please contact us within 7 days. Refunds processed within 5-10 business days to original payment method.

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## Service Guarantee

We stand behind our work and are committed to your satisfaction.

**What This Means:**
- Professional consultation before every service
- Expert application using premium products
- Detailed aftercare instructions provided
- Follow-up support for any concerns

**Important to Know:**
- PMU is semi-permanent and will fade naturally over 1-3 years
- Results vary based on skin type, lifestyle, and aftercare compliance
- Touch-up services are available separately (pricing varies by service)
- We cannot guarantee specific results due to individual healing variations

**No Refunds On:**
- Completed PMU services (due to semi-permanent nature)
- Client decisions after consultation and approval
- Normal fading over time
- Results of non-compliance with aftercare instructions

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## Health & Safety Cancellations

If you must cancel due to health or safety reasons:

**Acceptable Reasons for Deposit Transfer:**
- Illness or infection at appointment time
- Pregnancy (for PMU services - safety policy)
- New medical contraindications discovered
- Medication changes affecting eligibility
- COVID-19 symptoms or exposure

**Requirements:**
- Notify us as soon as possible
- Provide documentation if requested
- Deposit can be transferred to future appointment
- Must reschedule within 6 months

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## Rescheduling Policy

**Free Rescheduling:**
- With 24+ hours notice - no charge, no limit
- Deposit transfers to new appointment date
- Must reschedule within 6 months of original booking

**Deposit Expiration:**
- Deposits expire 6 months from original booking date
- After 6 months, deposit is forfeited
- New deposit required to rebook

**Multiple Reschedules:**
- No penalty for rescheduling with proper notice
- Unlimited reschedules within 6-month period
- We understand life happens!

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## Severe Weather or Emergency

**Salon Closures:**
If we must close due to severe weather, emergency, or unforeseen circumstances:
- Your deposit remains valid indefinitely
- No expiration until you're able to reschedule
- We'll contact you to reschedule at your convenience

**Client Unable to Attend:**
If you cannot attend due to severe weather or emergency:
- Contact us as soon as possible
- Deposit can be transferred with no penalty
- We'll work with you to find new date

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## Price Changes

**Deposits Lock Your Price:**
- Price at time of deposit is honored
- Price increases do not affect booked appointments
- Valid for services within 6 months

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## Contact Us

Questions about our refund policy?

**Perfect Line**
3000 W 6th St, Suite 316
Los Angeles, CA 90020

**Phone:** (213) 670-3328
**Email:** info@perfectlinela.com

**Business Hours:**
Monday - Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed

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**Summary:**
- 24+ hours notice = Deposit transfers, no penalty
- Less than 24 hours = Deposit forfeited
- No-show = Deposit forfeited, no exceptions
- Deposits valid for 6 months
- Completed services are non-refundable
- Touch-up services available separately